Refund policy
REFUND & RETURNS POLICY
Last Updated: June 2026
At POOFIE, we want you and your puppy to love your kit.
Returns
You may request a return within 14 days of receiving your order.
To be eligible for a return:
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Items must be unused
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Items must be in their original packaging
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The kit must be in resalable condition
Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns of:
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Used grooming products
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Used toothbrushes
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Used feeding accessories
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Any item showing signs of wear or use
Damaged or Incorrect Orders
If you receive a damaged or incorrect item, please contact us within 7 days of delivery.
Please include:
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Your order number
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Photos of the item
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A brief description of the issue
Refunds
Once your return is received and inspected, we will notify you regarding approval of your refund.
Approved refunds will be issued to your original payment method within 5–10 business days.
Return Shipping
Customers are responsible for return shipping costs unless the item was damaged or sent incorrectly.